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Chargé de clientèle bilingue allemand - German speaking customer advisor

APPLY HERE : https://goo.gl/RgqUNM

 

CUSTOMER CARE AGENT

All applicants need written and spoken English. For specific markets we require a native level in both written and spoken communications skills in the following language: GERMAN

 

 

You will have to manage:

-Incoming and outgoing calls

-Professional emails and chat

 

For the following queries :

-General information requests: basic questions regarding dealerships location, cars, options, warranty etc… ,

-Simples complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact

-Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

-Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

-Update relevant databases, and customer records.

 

Opening days and working hours:

The operation is open from Monday to Saturday, opening hours are market/country specific. The working days are based on business needs (8AM-9PM, opening hours).

 

Terms and conditions:

We offer a permanent contract CDI 36h/week - 1 month trial period + training session

Monthly salary gross 1480,30€

+ 152€ monthly gross for the English language (our official language)

+ 152€ monthly gross for the German language

+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity - this bonus will take place after the 2 weeks of training, and regarding your effective monthly work.

25 days off + 7 days RTT

Private medical insurance and life insurance

50% of the public transport fee reimbursed

Access to the restaurant of the company, and to the Comité d’Entreprise.

 

PROFIL :

Soft-skills :

-Excellent oral and written communication

-Excellent interpersonal skills

-Active listening

-Able to make appropriate decision with view to optimize the customer satisfaction

-Sense of service, quality and results, with a customer centric twist

-Dynamic, stress resistant, reacting promptly and willing to propose solutions

-Organized, team worker, dedication, engagement and diligence.

 

 Know-how :

-Mastering techniques of distant customer relationship, advice, sales, care…

-The knowledge of the product (after training)

-The knowledge of the car industry would be an advantage

-Good knowledge of basic computer tools and software

APPLY HERE : https://goo.gl/RgqUNM

Madame
Crouzat
Sandrine